Streamyx Service Sucks!
For a long time, I've reckoned that the Malaysian service industry leaves a lot to be desired, but for a few exceptional establishments. The usual occasions when I encounter excellent service in Malaysia are when I am dining or being attended to in a hotel.
Apart from that, like my experience with Streamyx - or should I say TM Net - service in Malaysia generally sucks!
I've had problems with TM Net from the very first day I subscribed to their service a few years back. Anyway, recently I transferred my account to another location with a new telephone line. At that point, when I was getting a new line installed, the TM people nicely told me that a certain schedule would be followed in getting the various things done.
At the beginning, the installation of the phone line seemed to be on track. However, the moment it came to activation of the Streamyx service, that's when the service level dropped.
To put it mildly, it took a couple of phone calls before things got moving on my Streamyx account.
And when the Streamyx service was finally available at my new place, I discovered that I could not log on at all points in my apartment. Only one was specified for that purpose, and the people who activated my account did not even bother to ask me where I would like to access Streamyx from.
Then, I realised that I could hardly get connected most of the time, and even if I could, I would get disconnected very quickly after I got connected. What's the use of such an unrealiable service?
To make matters worse, when I call for technical support, I've got to dial some stupid pay-per -minute 1300 line. And, most of the time, I've got to wait for a long time before my call is connected to a real person - not necessarily real intelligence, though. That makes me start wondering why am I paying for TM's incompetence and inefficiency.
To cut a long story short, after some unprofessional service and unpleasant exchanges, I finally got my Streamyx service working virtually interruption free. Now, if this is possible, why can't TM provide that kind of service to everyone right from the start?
Hmmm, it really makes me wonder...
Apart from that, like my experience with Streamyx - or should I say TM Net - service in Malaysia generally sucks!
I've had problems with TM Net from the very first day I subscribed to their service a few years back. Anyway, recently I transferred my account to another location with a new telephone line. At that point, when I was getting a new line installed, the TM people nicely told me that a certain schedule would be followed in getting the various things done.
At the beginning, the installation of the phone line seemed to be on track. However, the moment it came to activation of the Streamyx service, that's when the service level dropped.
To put it mildly, it took a couple of phone calls before things got moving on my Streamyx account.
And when the Streamyx service was finally available at my new place, I discovered that I could not log on at all points in my apartment. Only one was specified for that purpose, and the people who activated my account did not even bother to ask me where I would like to access Streamyx from.
Then, I realised that I could hardly get connected most of the time, and even if I could, I would get disconnected very quickly after I got connected. What's the use of such an unrealiable service?
To make matters worse, when I call for technical support, I've got to dial some stupid pay-per -minute 1300 line. And, most of the time, I've got to wait for a long time before my call is connected to a real person - not necessarily real intelligence, though. That makes me start wondering why am I paying for TM's incompetence and inefficiency.
To cut a long story short, after some unprofessional service and unpleasant exchanges, I finally got my Streamyx service working virtually interruption free. Now, if this is possible, why can't TM provide that kind of service to everyone right from the start?
Hmmm, it really makes me wonder...
posted by Malaysian X at 10:55 AM
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